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Cleaning Supervisory Skills
This course is designed to equip cleaning supervisors with the expertise needed in technical and soft skills, ensuring smooth and sustained cleaning operations and outcomes.
Key Topics:
Soft Skills
- Leadership: Inspiring and guiding teams toward shared goals.
- Teamwork: Building collaboration and fostering a positive team environment.
- Communication: Effective interaction with team members and stakeholders.
- Professionalism: Maintaining high standards of conduct and integrity.
- Time Management: Prioritizing tasks and managing schedules efficiently.
- Problem Solving: Addressing and resolving issues effectively.
- Customer Service: Ensuring client satisfaction and addressing concerns proactively.
Technical Skills:
- Scheduling and Planning: Staff deployment and time management to meet cleaning tasks and clients’ expectations.
- Performance Management: Setting quality KPIs and providing constructive feedback.
- Inspection and Quality Control: Conducting audits, spot checks, and utilizing quality tools.
- Staff Training: Developing and implementing training programs for cleaning teams.
- Reporting: Documenting and communicating operational updates and results.
- Complaint Handling: Managing and resolving complaints effectively to maintain client satisfaction.
Target Audience:
- Cleaning managers, supervisors, and team leaders.
- Facility management personnel overseeing cleaning operations.
- Individuals aspiring to move into cleaning supervisory roles.
Learning Objectives:
- Build strong leadership and management skills to ensure quality.
- Develop effective technical skills to achieve sustainable cleaning outcomes.
- Foster a culture of excellence and accountability in cleaning operations.
Ready to Elevate Your Team’s Skills?
Invest in professional training that drives results and transforms your workforce. Let us help you achieve operational excellence with our tailored training programs.
Contact us today to discuss your needs and customize a solution just for you!
Together, we can create exceptional outcomes!
